Privacy Policy

Effective Date: May 15, 2026

This Privacy Policy explains how WasiBuy.com (“Marketplace”), operated by BIGTIFY (PRIVATE) LIMITED (“we”, “us”, “our”), collects, uses, and protects your information.

By using WasiBuy.com, you agree to this Privacy Policy.

1. Information We Collect

We collect the following information from customers and vendors:

Personal Information
  • Full name
  • Phone number
  • Email address
  • Address
Vendor Information

For vendor accounts:

  • Store name
  • Bank account details
  • Product and business information
  • Contact details

2. Order & Transaction Information

When you place an order, we collect:

  • Order details
  • Payment status
  • Delivery information
  • IP address

The IP address is linked to the order for security, fraud prevention, and dispute handling purposes.

3. Automatically Collected Technical Information

We collect limited technical information automatically through our server systems, including:

  • Browser type
  • Device information

This information is used only for system operation, performance, and security purposes and is automatically deleted after a short period.

This data is not used for advertising or tracking purposes.

4. How We Use Information

We use collected information to:

  • Process and fulfill orders
  • Manage vendor accounts
  • Deliver products
  • Verify users and prevent fraud
  • Process payments and withdrawals
  • Provide customer support
  • Improve website functionality
  • Comply with legal obligations

5. Payments

All payments are processed securely through PayHere (Private) Limited.

We do not store or access customer card or payment details.

All payment data is handled directly by PayHere under their own security and privacy policies.

6. Information Sharing

We may share necessary information with:

  • Vendors (for order fulfillment and support)
  • Courier partners (for delivery purposes)
  • Payment processors (for transactions)
  • Legal or government authorities when required

We do not sell user data to third parties.

7. Courier & Delivery Services

Customer information such as name, phone number, and address may be shared with courier partners to complete deliveries.

8. Vendor Responsibility

Customers must communicate directly with vendors regarding:

  • Product issues
  • Warranty claims
  • Returns or exchanges
  • Product support

BIGTIFY (PRIVATE) LIMITED may assist with delivery coordination where required.

9. Cookies

WasiBuy.com may use basic cookies for site functionality such as:

  • Keeping users logged in
  • Saving preferences
  • Enabling core website features

We do not use cookies or tracking tools for advertising or personal tracking.

Users may disable cookies in their browser settings, but some features may not function properly.

10. Data Protection & Security

We take reasonable measures to protect user data from unauthorized access, misuse, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

11. Third-Party Services

We use third-party services including:

  • PayHere (Private) Limited
  • Courier and logistics partners
  • Hosting and website infrastructure providers

We are not responsible for how third-party services handle data. Users should review their policies separately.

12. Data Retention

We retain user and order information for:

  • Business operations
  • Fraud prevention
  • Legal compliance
  • Financial and tax requirements

Order-related IP addresses are permanently stored as part of the order record.

Other temporary technical data (browser type, device info) is deleted automatically after a short period.

13. Account & Data Removal

We may remove accounts or data if:

  • False information is provided
  • Vendor verification fails
  • Fraud or abuse is detected
  • Policies are violated

14. Account Deletion Request

Customers and users may request account deletion at any time by contacting us via email.

Account deletion requests must be sent from the same email address used to create the account.

Requests should be sent to: support@bigtify.com

Once verified, we will delete the account and associated personal data, except information that must be retained for legal, fraud prevention, financial, or order record purposes.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page with the effective date.

16. Contact

If you have questions about this Privacy Policy, please contact us at legal@bigtify.com