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This Refund Policy applies to all purchases made through WasiBuy.com, operated by BIGTIFY (PRIVATE) LIMITED.
By placing an order on WasiBuy.com, customers agree to this Refund Policy.
1. All Sales Final
All sales are final.
We do not offer refunds, returns, or exchanges simply because a customer changes their mind after placing an order.
Customers are responsible for reviewing product details, pricing, product variations, and order information carefully before placing an order.
2. Damaged, Incorrect, or Misrepresented Items
Customers may contact BIGTIFY (PRIVATE) LIMITED within 3 days of receiving their order if:
The wrong product was received.
The product was damaged during delivery.
The product is significantly different from its description.
Customers must provide:
Order number.
Clear photos showing the issue.
Any other relevant information requested by BIGTIFY (PRIVATE) LIMITED.
BIGTIFY (PRIVATE) LIMITED will review each claim and may contact the respective vendor if necessary. If the claim is approved, we may arrange a replacement, exchange, return, or another appropriate resolution.
BIGTIFY (PRIVATE) LIMITED reserves the right to reject claims that do not meet these requirements.
3. Product Warranty
If a customer wishes to make a warranty claim, they must contact BIGTIFY (PRIVATE) LIMITED.
We will coordinate with the respective vendor where applicable.
Warranty coverage, duration, and conditions are determined by the respective vendor or product listing.
BIGTIFY (PRIVATE) LIMITED does not guarantee that every product includes a warranty unless it is explicitly stated on the product page.
4. Order Cancellation
Orders cannot be cancelled once payment has been completed except in special situations such as:
Product unavailability.
Pricing errors.
Suspected fraud or misuse.
If an order is cancelled, customers will be notified as soon as possible.
Whether a refund is provided will be determined solely by BIGTIFY (PRIVATE) LIMITED based on the circumstances.
5. Cash on Delivery (COD)
For Cash on Delivery (COD) orders:
Customers must pay both the order amount and delivery charges to the courier upon delivery.
If a COD order cannot be completed due to customer rejection, incorrect contact information, an unreachable customer, or failed delivery attempts, the vendor may be charged applicable courier or return fees.
6. Delivery Charges
For prepaid online orders:
Delivery charges must be paid separately to the courier upon delivery.
Delivery charges are generally non-refundable once courier processing has started.
7. Refund Processing
If BIGTIFY (PRIVATE) LIMITED approves a refund under exceptional circumstances:
Refunds may be processed through the original payment method or another suitable payment method.
Processing times may vary depending on banks, payment providers, or other third parties.
8. Abuse of the Refund Policy
BIGTIFY (PRIVATE) LIMITED reserves the right to refuse refunds, returns, exchanges, warranty claims, or future services if fraud, abuse, misuse, false claims, or suspicious activity is detected.
9. Third-Party Services
Payments are securely processed through PayHere (Private) Limited.
Courier and logistics services are provided by third-party delivery partners.
BIGTIFY (PRIVATE) LIMITED is not responsible for delays, interruptions, or issues caused by third-party providers.
10. Policy Updates
We may update this Refund Policy from time to time.
The latest version will always be available on this page together with the effective date.
11. Contact
If you have any questions regarding this Refund Policy or your order, please contact us at: