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This Privacy Policy explains how WasiBuy.com (“Marketplace”), operated by BIGTIFY (PRIVATE) LIMITED (“we”, “us”, “our”), collects, uses, stores, and protects your information.
By using WasiBuy.com, you agree to this Privacy Policy.
1. Information We Collect
We collect the following information from customers and vendors.
Personal Information
Full name
Phone number
Email address
Address
Vendor Information
For vendor accounts, we may also collect:
Store name
Bank account details
Product and business information
Contact details
2. Order & Transaction Information
When you place an order, we collect:
Order details
Payment status
Delivery information
IP address
The IP address is linked to the order for security, fraud prevention, dispute resolution, and legal compliance purposes.
3. Automatically Collected Technical Information
We automatically collect limited technical information through our servers, including:
Browser type
Device information
This information is used solely for website operation, performance monitoring, troubleshooting, and security. It is automatically deleted after a short period where appropriate.
We do not use this information for advertising or behavioral tracking.
4. How We Use Your Information
We use the information we collect to:
Process and fulfill orders.
Verify customer and vendor accounts.
Manage vendor accounts.
Deliver products.
Process payments and vendor withdrawals.
Handle customer inquiries, warranty claims, and disputes.
Prevent fraud and misuse.
Improve website functionality and security.
Comply with legal and regulatory obligations.
5. Payments
All payments are securely processed through PayHere (Private) Limited.
BIGTIFY (PRIVATE) LIMITED does not store or have access to customers’ payment card information.
Payment information is handled directly by PayHere according to its own privacy and security policies.
6. Information Sharing
We may share necessary information with:
Vendors, for order fulfillment.
Courier and delivery partners.
Payment processors.
Legal, regulatory, or government authorities when required by law.
We do not sell, rent, or trade personal information to third parties.
7. Courier & Delivery Services
To complete deliveries, we may share necessary customer information with courier partners, including:
Customer name
Phone number
Delivery address
Order details required for delivery
8. Customer Support & Warranty Claims
Customers should contact BIGTIFY (PRIVATE) LIMITED regarding:
Product issues
Warranty claims
Damaged or incorrect products
Returns or exchanges where applicable
General order support
Where necessary, we may share relevant information with the respective vendor to investigate and resolve the issue.
9. Cookies
WasiBuy.com uses essential cookies to:
Keep users logged in.
Remember user preferences.
Enable core website functionality.
We do not use cookies for advertising or personalized tracking.
Users may disable cookies through their browser settings; however, some website features may not function correctly.
10. Data Protection & Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no internet-based service can guarantee absolute security.
11. Third-Party Services
We use third-party service providers, including:
PayHere (Private) Limited
Courier and logistics partners
Hosting and website infrastructure providers
These providers may process information necessary to perform their services.
BIGTIFY (PRIVATE) LIMITED is not responsible for the privacy practices of third-party providers. Users should review their respective privacy policies.
12. Data Retention
We retain user and order information as necessary for:
Business operations
Fraud prevention
Customer support
Legal compliance
Financial and tax obligations
Order-related IP addresses may be retained as part of the permanent order record.
Temporary technical information, such as browser type and device information, is retained only for as long as necessary for operational and security purposes.
13. Account Suspension & Data Removal
We may suspend, restrict, or permanently delete accounts if:
False information is provided.
Vendor verification fails.
Fraud, abuse, or misuse is detected.
These policies or applicable laws are violated.
Certain information may be retained where required by law or for fraud prevention purposes.
14. Account Deletion Requests
Customers and vendors may request account deletion at any time by contacting us.
Requests must be submitted from the same email address associated with the account.
Requests should be sent to:
After verification, we will delete the account and associated personal information, except information that must be retained for legal, financial, fraud prevention, tax, or order record purposes.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page together with the effective date.
16. Contact
If you have any questions regarding this Privacy Policy, please contact us at: